Data provided when contacting our customer service team

If you contact our customer service team, we process the data you provide so as to be able to handle your query. We may request separate consent to process your data, and only process your data for other purposes in compliance with statutory requirements pursuant to Article 6 (4) of the EU GDPR

Period saved for

We only save copies of identification documents you provide us with for verification purposes to the extent required to perform said verification, with copies generally deleted after 30 days at the latest. Data we receive from you when contacting our customer service team is deleted in full 7 years following completion of the respective customer request at the latest.

Legal basis

The legal basis for this processing of personal data are Article 6 (1) a) (separate consent) of the EU General Data Protection Regulation (GDPR), Article 6 (1) b) (processing necessary for the performance of a contract) of the EU General Data Protection Regulation (GDPR), Article 6 (1) f) (processing based on the weighing of interests) of the EU General Data Protection Regulation (GDPR), and Article 6 (1) c) (processing necessary for compliance with a legal obligation) of the EU General Data Protection Regulation (GDPR).

Read about 2. Information you provide to us

Cookies:

Small files that enable us to store specific information related to you, the user, on your end device. You can edit the settings of your browser to prevent cookies from being saved.

Third country:

A country outside of the European Union.

EU GDPR:

The Regulation (EU) 2016/679 of the European Parliament and the Council dated 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data, and on the repeal of the EU Data Protection Directive 95/46/EC.

Newsletter:

Newsletters or status e-mails and advertising for XING’s own similar products and services, or surveys for the purpose of XING’s own market research.

Personal data:

Pursuant to Article 4 (1) of the EU General Data Protection Regulation (GDPR), any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Pixel:

Pixel: An image file or link to an image file that is added to the website code but not sent to your end device (e.g. PC, smartphone). Pixels are usually used in conjunction with cookies.

Profile:

The page on the XING Websites where the personal data made available by the user is displayed in the social network.

Profiling:

Pursuant to Article 4 (4) of the EU General Data Protection Regulation (GDPR), any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or move-ments.

Social network:

The contact and communication forums belonging to the applications of the service XING.

XING:

The service XING and the applications belonging to the service XING (XING, kununu, onlyfy. etc.).

XING Websites:

All websites, subdomains, aliases, mobile applications, background applications, web services and embedding in third-party websites where the service XING is available.